Shipping & Returns
*Free USPS Shipping on orders over $150*
Shipping options are available for most items. Orders typically ship within two business days of being placed. Due to our dealer agreements, some bikes may not be eligible for shipping.
USPS: Our default shipping method is USPS Priority Mail. Charges for this will be automatically calculated based on the items in your cart. If it is not offering this option, you may have a large item in your cart. Please contact us and we may be able to provide a shipping quote.
Alaska Seaplanes: For regional shipping to communities served by Alaska Seaplanes, this may be quicker than USPS, and is a good option for medium to large size parcels. You will pay for the freight directly upon pickup, rate information can be found here.
In-Store Pickup: In-store pickup is free for all items, including bikes and oversized products. Please keep in mind that some items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you are unhappy with an item you purchased, please let us know as soon as possible. We accept returns and exchanges on full price items within 14 days of you receiving the item. All sales are final on discounted merchandise and special orders.
Returns must be in new condition and include original packaging and receipt, unless the item is defective. For certain items, a restocking fee may apply. We reserve the right to offer an exchange or store credit instead of a cash refund at our discretion.
Customer is responsible for any return shipping costs. Sockeye Cycle Co. is not responsible for incurred shipping costs, loss or damage during shipping, or any other costs incurred.